NRA Websites: Benchmarking National Telecom
Regulatory Authority Websites is the title of a
report just published by LIRNE.NET. The report
takes a detailed look at the state of regulatory
authority websites in Africa, Asia, the
Caribbean, Latin America and North America and
identifies benchmarking indicators for evaluating them.
Title: NRA Websites: Benchmarking National
Telecom Regulatory Authority Websites
Edited by: A.K. Mahan
Published: September 2009 by Fundación Comunica
Pages: 173
ISBN: 978-1449538460
Websites are a key communication channels
available to a national telecom regulatory
association and this book is the first
near-global effort to establish benchmarking
indicators to evaluate the websites of national
regulatory agencies. It discusses the state of
regulatory authority websites in Africa, Asia,
the Caribbean, Latin America and North America
and provides a one page snapshot of the websites
of the websites of 93 telecom regulatory authorities.
Information and communication are necessary to
ensure that national telecom regulatory
authorities can perform their responsibilities
efficiently and effectively. Consumers need to
know their rights and the channels available for
them to seek redress. If information about the
sector is available in a meaningful form it be
used to evaluate performance and highlight areas
in need of improvement. Transparent information
and communication practices are an indicator of
a credibile regulator and attract investment in the sector.
An interactive and transactional Internet
presence is rapidly becoming essential for all
organizations as the major instrument for
effective information gathering and
communication. For the future, the Internet
makes possible major improvements in the
international networking of NRAs among
themselves as part of a learning process of
identifying and employing best practices in all
areas of regulation, not just website
development. This report provides an important
step in preparing for this possibility. It
provides a foundation for continuing research on
these issues as telecom reform proceeds, NRA
websites improve, and NRAs begin to make
effective use of the next-generation Internet in fulfilling their mission.
- From the introduction by William H. Melody
Table of Contents
* Introduction, William H. Melody
* Benchmarking Assessment Methodology, Hugo Carrión and Amy Mahan
* Benchmarking National TelecomRegulatory
Authority Websites in Latin America, Hugo Carrión
* Benchmarking Caribbean and North American
National Telecom Regulary Authority Websites, Opal Lawton
* Benchmark Indicators for African National
TelecomRegulary Authority Websites, Monica Kerretts-Makau
* Benchmarking Asia Pacific National Telecom
Regulatory Authority Websites, Lara Alawattegama and Chanuka Wattegama
* Annex: One page snapshots that enable
instant evaluation and comparison of 93 telecom
regulatory authorities websites worldwide.
http://lirne.net/2009/09/report-regulator-websites/
