[Commlist] Call for papers for Handbook on Artificial intelligence and Services

We would like to invite you to contribute a chapter to an edited book 
entitled

“*HANDBOOK ON **ARTIFICIAL**INTELLIGENCE **AND SERVICES” *

to be published by**Edward Elgar latest in April 2024**

Abstracts should be about 500 words

Final Chapters should be about 5,000-8000 words

**

*Background *

Artificial intelligence (AI) is increasingly attracting scholarly 
attention in service research.  AI, in fact, is getting more and more 
applied and used in service organizations, both private and public, thus 
impacting both the organizations and their interactions with 
customers/citizens. Although research on the intersection between AI and 
services is increasing, it remains an emerging and unexplored research 
field in terms of conceptual clarity, theoretical understanding and 
empirical studies as well as ethical, legal and policy issues. This 
handbook aims to provide a comprehensive overview and understanding of 
AI in service industries by collecting a rich body of studies 
investigating the phenomenon from theoretical and empirical 
perspectives. This handbook especially aims to provide state of the art 
conceptual and empirical research concerning uses and applications of AI 
in different service sectors and from different perspectives.

*Topics of Interest *

We seek chapters providing state of the art research within, but not 
limited to, the following broad themes. Both conceptual and empirical 
papers are welcome. __

**

*PART I**: **MAPPING CONCEPTUAL RESEARCH ON AI AND SERVICES__*

  * Understanding the Intersection between Services and Artificial
    Intelligence
  * Conceptualizing and Theorizing Artificial Intelligence and Services
  * Analyzing Artificial Intelligence and Services__
  * AI and Value Creation__
  * Others__

*PART II: FRAMING ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN THE CONTEXT OF 
**SERVICES*

**

·AI and customer relationship management

·AI and Service encounter

·AI, services and the sociology of technology

·AI and service innovation

·AI and Back Office

·AI and Front Office (e.g. Chat bot)

·AI and self service

·AI and Augmented Intelligence

·AI and Employment in Services

*PART III: EMPIRICAL STUDIES OF AI IN SERVICE SECTORS *

·AI and Manual services (e.g., repairing and maintenance of technical 
equipment, facilities management)

·AI and Business Services (e.g., lawyers, accountant, etc.)

·AI and Public services (e.g., elderly care, state and municipal 
services, libraries, education, health care services, taxation, etc.)

·AI and Personal Services (e.g., tourism, medical services)

·AI and service design

*PART IV: AI AND ETHICAL ISSUES*

  * Algorithmic transparency/accountability/ explainability
  * Privacy and data protection issues
  * AI and Human Rights
*PART V: AI AND POLICY AND GOVERNANCE ISSUES*

  * Governing AI
  * AI risks and guidelines for AI
  * Data-driven policy making
  * AI-adoption and public value perspectives
  * AI and representation of constituencies in public administration
  * AI guidelines and compliance
  * AI policy and regulation

*PART VI: EMERGING THEMES *

The chapters will undergo a review process where the authors may be 
invited to review other chapters.

**

*Important Dates*

Abstracts of 500 words due: September 1, 2022

Acceptance of Abstracts: October 1, 2022

Full Chapters due: February 1, 2023

Reviews to authors: May 1, 2023

Final Chapters due August 1, 2023

Final Acceptance October 1, 2023

Book published in Spring 2024

We consider organizing a workshop online or hybrid to discuss the 
abstract and/or the full chapters. Authors of accepted abstracts will be 
notified about this at a later point.

To submit your abstracts/chapters or for any question, please email one 
of the editors:

Prof. Ada Scupola, Roskilde University, Denmark, (ada /at/ ruc.dk) 
<mailto:(ada /at/ ruc.dk)>;

Prof. Anders Hansen Henten, Aalborg University, Denmark, 
(henten /at/ es.aau.dk) <mailto:(henten /at/ es.aau.dk)>;

Prof. Lars Fuglsang, Roskilde University, Denmark, (fuglsang /at/ ruc.dk) 
<mailto:(fuglsang /at/ ruc.dk)>;

Prof.  Jon Sundbo, Roskilde University, Denmark, (sundbo /at/ ruc.dk) 
<mailto:(sundbo /at/ ruc.dk)>.

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