Archive for publications, December 2019

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[Commlist] new book: The Power of Strategic Listening in Contemporary Organizations

Sun Dec 08 09:49:44 GMT 2019





Book Announcement:  The Power of Strategic Listening in Contemporary Organizations https://rowman.com/ISBN/9781538121306/The-Power-of-Strategic-Listening <https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcirculate.it%2Fr%2F4bNqXug-Jn13KsFmEjfMbCugHhUC-8bOOc7mgX5YJvn5jbil5E9IMIGFFMhlFk1Z%2Frowman.com%2FISBN%2F9781538121306%2FThe-Power-of-Strategic-Listening&data=02%7C01%7Claurie.lewis%40utsa.edu%7Cb202108de40a49ba673108d75d504556%7C3a228dfbc64744cb88357b20617fc906%7C0%7C0%7C637080471663848462&sdata=cMRzG3C7yTjZPcaaU5b4XpoAQcQZOrfhdlDDeIgURwY%3D&reserved=0>

Laurie Lewis ((laurie.lewis /at/ utsa.edu)) <mailto:(laurie.lewis /at/ utsa.edu)/)> University of Texas at San Antonio

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value.

Through use of contemporary organizational cases and examples including Boeing 737 Max airplane crashes, Wells Fargo fraud case, Facebook political ad controversy, Nike’s Kaepernick campaign, and the US government and Trump administration among many others, this book asks readers to question the listening habits, practices, and infrastructure within organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

Introduction: The Power of Strategic Listening and the Risks of Listening Failure

Chapter 1: Strategic Listening in Organizations

Chapter 2: Obstructions to Listening

Chapter 3: Important Contexts for Listening in Organizations

Chapter 4: Technology and Listening

Chapter 5: Dark Side of Organizational Listening

Chapter 6: Appraisal of Strategic Organizational Listening

Chapter 7: Building and Maintaining Strategic Listening

Appendix A: Observational guide

Appendix B: Interview Guide

Appendix C: Questionnaire Item Bank

Appendix D: Planning Framework for Enhancing Strategic Listening

Index

About the Author

Dr. Laurie Lewis is a Professor of Communication and Associate Vice Provost for Faculty Success at the University of Texas, San Antonio. She is the author of the award-winning book /Organizational Change: Creating Change Through Strategic Communication /and co-Editor of the /International Encyclopedia of Organizational Communication /as well as numerous academic publications on topics related to organizational change, collaboration, inter-organizational communication, volunteers and nonprofits, and stakeholder communication. She is the former Chair of the Organizational Communication Division of the National Communication Association. Her work has investigated how organizations and sets of organizations work most effectively through collaboration, stakeholder engagement, input solicitation, and high quality participative processes.


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