[Commlist] new book: The Power of Strategic Listening in Contemporary Organizations

Book Announcement:  The Power of Strategic Listening in Contemporary 
Organizations 
https://rowman.com/ISBN/9781538121306/The-Power-of-Strategic-Listening 
<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcirculate.it%2Fr%2F4bNqXug-Jn13KsFmEjfMbCugHhUC-8bOOc7mgX5YJvn5jbil5E9IMIGFFMhlFk1Z%2Frowman.com%2FISBN%2F9781538121306%2FThe-Power-of-Strategic-Listening&data=02%7C01%7Claurie.lewis%40utsa.edu%7Cb202108de40a49ba673108d75d504556%7C3a228dfbc64744cb88357b20617fc906%7C0%7C0%7C637080471663848462&sdata=cMRzG3C7yTjZPcaaU5b4XpoAQcQZOrfhdlDDeIgURwY%3D&reserved=0>

Laurie Lewis ((laurie.lewis /at/ utsa.edu)) 
<mailto:(laurie.lewis /at/ utsa.edu)/)> University of Texas at San Antonio

Listening is critical in today’s organizations. As recent examples in 
the #MeToo era and numerous organizational failures and scandals 
illustrate, the consequences of poor listening in organizations can be 
significant, and in some cases, catastrophic. Listening is commonly 
described in terms of ethics, overlooking its strategic value.

Through use of contemporary organizational cases and examples including 
Boeing 737 Max airplane crashes, Wells Fargo fraud case, Facebook 
political ad controversy, Nike’s Kaepernick campaign, and the US 
government and Trump administration among many others, this book asks 
readers to question the listening habits, practices, and infrastructure 
within organizations. The author lays out an argument for the benefits 
and challenges of strategic listening. She also develops a method for 
internal analysis of listening capabilities and practices, and provides 
a framework for building and maintaining a more robust listening 
culture, infrastructure, and set of practices. In order to improve 
organizational listening, the author argues that we need to do more than 
improve personal listening skills, we need to design organizations to 
listen.

Introduction: The Power of Strategic Listening and the Risks of 
Listening Failure

Chapter 1: Strategic Listening in Organizations

Chapter 2: Obstructions to Listening

Chapter 3: Important Contexts for Listening in Organizations

Chapter 4: Technology and Listening

Chapter 5: Dark Side of Organizational Listening

Chapter 6: Appraisal of Strategic Organizational Listening

Chapter 7: Building and Maintaining Strategic Listening

Appendix A: Observational guide

Appendix B: Interview Guide

Appendix C: Questionnaire Item Bank

Appendix D: Planning Framework for Enhancing Strategic Listening

Index

About the Author

Dr. Laurie Lewis is a Professor of Communication and Associate Vice 
Provost for Faculty Success at the University of Texas, San Antonio. She 
is the author of the award-winning book /Organizational Change: Creating 
Change Through Strategic Communication /and co-Editor of the 
/International Encyclopedia of Organizational Communication /as well as 
numerous academic publications on topics related to organizational 
change, collaboration, inter-organizational communication, volunteers 
and nonprofits, and stakeholder communication. She is the former Chair 
of the Organizational Communication Division of the National 
Communication Association. Her work has investigated how organizations 
and sets of organizations work most effectively through collaboration, 
stakeholder engagement, input solicitation, and high quality 
participative processes.


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