[ecrea] CULTURE & COMMUNICATION IN HEALTH AND SOCIAL CARE

CULTURE & COMMUNICATION IN HEALTH AND SOCIAL CARE
1st July 2011 / London

This one day conference will consider a number of issues which require 
consideration in order to be able to communicate effectively across 
cultures. Styles of communication can vary in several ways. Examples 
include the extent to which communication is implicit versus explicit, 
the extent to which emotions are displayed, the extent to which self 
disclosure is acceptable and the extent to which the focus is on the 
individual versus the collective. In addition, the manner in which 
distress is communicated can differ across cultures. Race and culture 
shapes how distress is communicated.

In some cultures metaphors are used to communicate distress. The body 
may be used as a metaphor and as a means of communicating distress. An 
example of this is where a person may complain of â??the sinking 
heartâ?? to denote low mood. In some cultures it is appropriate to 
somatise distress. The impact and meaning of different forms of non 
verbal communication may also vary. The cultural background of the 
clinician / therapist can also influence the clinical and social 
encounter. Understanding minority communication styles and patterns is 
then indispensable for social and health care professionals working with 
black and minority ethnic groups.

The conference will aim to address the following key areas:

· What are the key considerations when communicating with service users 
and carers from a diverse range of cultural backgrounds?

· What are the potential challenges clinicians may face and what are 
the possible solutions?

· How do you establish the primary language/s spoken by a service user? 
What are the important issues to consider in non verbal communication?

· How do you establish a communication style which the service user is 
comfortable with? What might the impact of gender, age or generational 
factors be on effective communication?

· When should you involve an interpreter? What are the key 
considerations when working with an interpreter?

· What can we learn via feedback from service users? In any 
interaction, how do you know whether or not you are communicating 
effectively with the other person?

The conference will critically advocate for cross cultural perspectives 
in understanding minority communication styles and how this knowledge 
can better enhance communication and practice for health and social care 
professionals working within multi-ethnic communities. Good practice 
guidance on producing written information including key considerations 
when translating written materials will also be explored.

Programme of the day

9.00 - 9.30


Registration, Tea & Coffee

9.30 - 10.40


Introduction & Chair

Culture Bound Values and Cross Cultural Communication in Health and 
Social Care Settings
Professor Lena Robinson

10.40 - 11.30


Not Lost in Translation: Getting the Best from Interpreting and 
Interpreters in your Clinical Practice
Dr. Patricia d'Ardenne

11.30 - 11.45


Tea & Coffee

11.45 - 12.30


Mother Tongue or Non-Native Language? Learning from Conversations with 
Bilingual/Multilingual Therapists About Working With Clients Who Do Not 
Share Their Native Language
Beverly Costa

12.30 - 1.00


Morning session Q&A

1.00 - 1.45


Lunch

1.45 - 2.35


Learning How to Ask. Cross-Cultural Communication in Mental Health Practice
Dr. Inga-Britt Krause

2.35 - 3.25


The Role of Advocacy and Interpretation Services in the Delivery of 
Quality Healthcare to Diverse Minority Communities in London
Professor Walid El Ansari

3.25 - 3.40


Tea & Coffee

3.40 - 4.30


WORKSHOP 1
Learning from Conversations with Bilingual/Multilingual Therapists
Beverly Costa




WORKSHOP 2
Towards Effective Communication in a Culturally Diverse Community's Care 
System
Dr. Nundita Reetoo

4.30 - 4.45


Afternoon Q&A

4.45 - 5.00


Plenary, Closure & Evaluation sheets



Who Should attend?

This conference will be relevant to all professionals in the field of 
Mental Health and Social Care, including those from Local Authorities 
and NHS trusts across the UK, Psychiatrists, Psychologists, 
Psychotherapists, Counsellors, Early Intervention Teams, CPNâ??s, 
OTâ??s, Social Workers, Chaplains, Community Faith Leaders & Healers, 
Equality Leads, Community Development Workers, Service User 
Representatives, Charities, Third Sector, Educational Establishments, 
Academics and Policy makers.


Where?

The Resource Centre
356 Holloway Road
London
N7 6PA

Tel: +44 (0)20 7700 0100
http://www.theresourcecentre.org.uk

Conference Booking

Image removed by sender. pdf


Conference Brochure


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Conference Booking Forn

Conference Contact

Ahmed Qureshi (conference co-ordinator) tel. 07540 356 526
email us on: (info /at/ bmehealth.org) or visit us on www.bmehealth.org



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